Privacy Policy
Effective Date: July 27, 2025
Website: https://goldcoastinsider.com.au
Gold Coast Insider is committed to protecting your privacy and ensuring your personal information is handled in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
You can read more about the APPs on the website of the Office of the Australian Information Commissioner (OAIC).
What Personal Information We Collect
“Personal Information” refers to any information or opinion that identifies an individual. This may include:
- Name
- Address
- Email address
- Phone number
- Other identifiable information
We collect this information in various ways, including:
- Through direct communication (email, phone, forms, interviews)
- From our website (via contact forms, cookies, analytics)
- From third-party services and publicly available sources
We do not guarantee the privacy practices of third-party websites linked from our site.
Why We Collect Personal Information
We collect and use your personal information for purposes including:
- Providing services to you
- Sending updates or marketing communications
- Managing business operations
- Responding to inquiries or feedback
You can opt out of our marketing communications at any time by contacting us.
When we collect personal information, we will take reasonable steps to explain why and how it will be used, unless it’s obvious from the context.
Sensitive Information
“Sensitive Information” (as defined by the Privacy Act) includes details like:
- Racial or ethnic origin
- Political opinions or affiliations
- Religious or philosophical beliefs
- Trade union membership
- Criminal records
- Health or biometric information
We only collect and use sensitive information when:
- You provide consent
- It’s necessary for the service we’re providing
- We’re legally allowed or required to do so
Third Parties
We aim to collect personal information directly from you. In some cases, we may receive it from third parties. When this happens, we’ll take reasonable steps to let you know and ensure your information is handled properly.
Disclosure of Personal Information
We may disclose your personal information:
- To third parties with your consent
- Where required or authorised by law
Security of Personal Information
We take reasonable steps to secure your personal information from misuse, loss, and unauthorised access or disclosure.
When your information is no longer needed, we will either destroy it or de-identify it. Some records (such as client files) may be retained for up to 7 years to meet legal or professional obligations.
Access and Correction
You may request access to the personal information we hold about you. We may require identification to process your request.
There is no fee for access, but we may charge a small administrative fee for providing a copy.
We aim to ensure all personal information we hold is accurate and up to date. If you believe any of your details are incorrect, please let us know so we can correct them promptly.
Changes to This Policy
This policy may be updated from time to time. The latest version will always be available on our website.
Complaints or Questions
If you have any concerns or questions about how we handle your privacy, please contact us:
Gold Coast Insider
Email: info@goldcoastinsider.com.au
We take privacy concerns seriously and will respond promptly.